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FAQ'S
Have more questions about our products and policies? Find answers here.
RISK-FREE RETURNS & EXCHANGES
return and exchange policies
US Return, Refund & Exchange Policy
All of our products carry a risk-free 100-day* return and exchange window, with the exception of items marked as Final Sale. All items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging. US returns are free and easy, just drop your items off at one of our 500+ Return Bar locations or we will provide a prepaid return shipping label to you.
For damaged/defective items please contact us directly.
Please submit your return request below for a US Return or Exchange.
*If you return an item that was part of an "Add More Save More" promotion, your refund amount may be adjusted based on your eligibility for the discount tier after the return
US Gift Return, Refund & Exchange Policy
International Return & Refund Policy
All of our products carry a risk-free 100-day* return and exchange window, with the exception of items marked as Final Sale. All items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging. International returns are free and easy. Please submit your return request below for an International Return or Exchange
*If you return an item that was part of an "Add More Save More" promotion, your refund amount may be adjusted based on your eligibility for the discount tier after the return
Common Return Questions
Can I return a sale item?
All orders are eligible for a return or exchange of any item within 100 days of purchase, with the exception of items marked as Final Sale (those Final Sale items will NOT be eligible for a return or exchange).
What if I received a damaged or defective item?
Please contact our support team at support@trueclassic.com and we will take care of you, right away.
If I am exchanging an item, when will I receive my exchange?
Once your return is received, our automated system will process your replacement exchange order. You will receive an automated email when your exchange has been processed.
If I am returning an item for a refund, when will I receive my refund? For how much will the refund be?
Once your return is received, we will process your refund and credit your original payment method. Please allow 3-5 business days for your refund to be processed by your bank. We will refund you for all items that are returned, less the original cost of shipping.
International returns: It can take up to 21 business days for the funds to credit back to your original payment method once the items are received at the warehouse.
Can I return Add More Save More items?
If you return an item that was part of an "Add More Save More" promotion, your refund amount may be adjusted based on your eligibility for the discount tier after the return
I have not received my refund?
Canceled Orders
If you see a charge on your credit card for a canceled order, it is likely to be only pre-authorization and not a payment. This will be automatically canceled by your payment provider.
If you paid by PayPal, then the canceled order should have automatically generated a refund back to your account.
Credit Card Refunds
Please allow up to 7 business days for the funds to credit back to your payment method.
PayPal Refunds
These are usually immediate, so if you have received confirmation that a refund was issued but do not see it in your account, please contact us directly, so that we can investigate further.